Strategy

Strategy

The new version of ISO 9001, to be released late in 2015, has a heavy emphasis on strategy. This blog discusses a couple of the many reasons that strategic planning is important, and more importantly, beneficial for small companies. When asked about their strategic objectives, I’ve heard one specific answer many times in the past 5 years: increase sales. While, at one level, it’s logical (we need to grow, so we need more sales) at another level it is a key indicator of a group without the strategy and vision to allow them to grow.
Wednesday, 15 October 2014 16:27

Strategy: It's for Departments (not just owners)

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In the current version of ISO 9001:2008, a section within 8.2.3 discusses monitoring and measurement of processes. It has always been there, but for many small businesses this has been a complete conundrum. When questioned during audits the most common response is “Oh, our customers send us reports for quality and on time delivery – after all, if our processes work we’ll deliver good product, on-time.” This data is actually not a bad start…but if you rely on customer reports all you see is a minor sampling of your end result.
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