Strategy

Strategy

Monday, 09 November 2009 16:58

The Purpose of Quality Objectives

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My auditor says we need Quality Objectives. What are they and why do we need them? There are all types of quality objectives – from top management strategic objectives, to in-line production objectives. In each case the goal is to create continual improvement within the QMS by identifying something to shoot for and then measure how you are doing against the objective. Set by top management at relevant levels within the company, quality objectives are an expression of how the company intends to achieve its quality policy. Quality objectives should be measurable, specific, and communicated, since employees need to understand how they contribute to them. Quality objectives should not be limited to product quality, but be goals designed to help drive continual improvement of the entire Quality Management System (including resources, staffing, sales & marketing, production, measurement, analysis and improvement). In our changing economy, staying the same is not an option – Strategic measurable quality objectives help everyone catch the vision and have specific targets to work towards. One last reminder - to keep employees…
Thursday, 27 May 2010 16:56

Corrective Action vs. Preventive Action

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There is a lot of confusion within the quality industry, and especially new companies about these two actions. Part of the reason is that ISO 9001:2008 (and its predecessor 9001:2000) describe their associated activities in a similar structure, with a couple of key wording differences... We'll discuss the specific actions in a later blog. For now lets clear the confusion of terms.
Over the last 10 years I have audited many small companies that hired consultants to perform their internal audits for them, so that they could meet their ISO 9001 audit requirements. Using an external consultant to reboot a failing system can be highly beneficial to overwhelmed staff. However, while auditor objectivity is indeed enhanced by using external auditors, someone internal must be responsible for ensuring complete follow through of any findings. The level of longterm effectiveness is dependent on company culture and management commitment to improve the QMS. I have rarely seen it work for small companies over the long term, for a couple of reasons:
Wednesday, 22 January 2014 16:40

Your QMS Truly CAN Help You Reach Your Strategic Goals

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What one thing in your QMS seems arduous but can help your company take a leap forward this year? For some, the answer would be finding ways to collect and analyze needed data. For others, it’s employee engagement in the company’s objectives. Or, resolving vendor relationships that remain painful despite effort. For many, it’s finding new customers and new ways to serve old customers. What if I told you that all of these could be helped by the effective use of one tool? In over 20 years of auditing, the one tool we’ve seen that has the greatest potential for change (but remains the most dreaded and least used) is Causal Analysis or Root Cause Analysis. Most avoid it because it’s not fast and it can’t be done effectively by solely one person.
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