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Saturday, 07 September 2013 16:43

How SMART are Your Quality Objectives?

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S.M.A.R.T. Quality Objectives. I recently watched Robert Alvarez provide an excellent description of Quality Objectives, and I share this concept with his permission. ISO 9001:2008, 5.4.1 requires that management set measurable quality objectives. In over 13 years of auditing, I have seen many stated objectives—of which about only 20% are measurable and 10% are measured effectively.
Tuesday, 02 June 2015 16:25

Get to the Root of the Problem!

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“‘What should we do about it?’ is only asked by those who have not understood the problem.” Thus spoke Alan Watts. I’m not aware that Watts had any interest in management – he was a Zen buddhist and self-described “philosophical entertainer” – but in this case he put his finger on a very important organizational truth. If you have properly understood a problem, you already know what to do to solve it. That “what” may not be easy, may not even be possible, but it isn’t hard to see. And yet..." Click HERE or copy this link http://onforb.es/1HyhqHL to continue reading Alastair Dryburgh's simple explanation of how to find a root cause of a problem (in Forbes).
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