Thursday, 10 September 2009 17:37

Why have a Documented Quality Management System?

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Isn't it just more paperwork? Well let me ask you this...

  • Are you constantly interrupted by others’ questions?
  • Are you dreading the learning curve of a new employee or temp?
  • Have you had to fix the same problem more than once in the past 6 months?

Most of us “guess” or “figure it out” a couple of times a day (especially if the task is rare or new). But muddling through can cost time, money, focus – efficiency. What if there was a better way?

Thursday, 10 September 2009 17:35

What is ISO 14001 & why do I need it?

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ISO 14001 is an international environmental management standard that companies use to certify that their businesses  have made a commitment to reducing the company’s impact on the environment.  Not only is being “green” a significant marketing advantage, but it is also a very popular commitment to employees and your neighbors.

If you are cringing at the potential cost of becoming a “green” company, think again. Unlike the quality  management standards that identify specific areas where you must meet minimum requirements for certification, this standard is a “voluntary” standard – you identify:

Friday, 10 September 2010 17:34

What is ISO 9001 & why do I need it?

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For many small companies the whole concept of quality assurance, quality management systems, and especially ISO 9001 certification can seem overwhelming. But the truth is, ISO 9001 is really just good business practices written down. And all it asks is that you follow a few basic guidelines to ensure that your company’s product or service is consistent.

It doesn’t have to be big, complicated, expensive or time consuming –”The extent of the quality management system documentation can differ from one organization to another due to a) the size of organization and type of activities, b) the complexity of processes and their interactions, and c) the competence of personnel.” (Section 4.2.1 of ISO 9001:2008).

Monday, 14 September 2009 17:28

How do I get management to care about Quality?

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For top managers or small business owners without a background in quality management, “quality” can mean products that customers don’t reject. After all, Quality Control’s job is to make sure that only good products go out the door. But there’s a huge difference between QC (quality control of products) and a QMS (a quality management system that identifies, controls, and improves the processes that produce those products).

So how do you get management to pay attention to quality? By showing them what it is costing to NOT have a well-functioning QMS. Present hard “cost of quality” data. Facts, figures, graphs – whatever they typically pay attention to. Then compare that to a vision of what could be.

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